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Troubleshooting file download and page display issues

Enabling ESI cache in IHS will have an adverse affect on HCL Connections™ 6.0 causing some features to fail. Therefore, Edge Side Include (ESI) cache in IHS should be disabled for Connections 6.0.

Activities Files failing to download through HIS is a known issue in Connections when ESI cache in IHS is enabled.

Disable the ESI cache by completing the following steps:

  1. In the WebSphere Integrated Solutions Console, select Servers > Server Types > Web servers.
  2. Click <web server name> > Plug-in properties.
  3. Under Additional Properties, click Caching.
  4. Deselect Enable Edge Side Include (ESI) processing to cache the responses.
  5. Save the changes.
  6. Restart the web server.

Parent topic:Troubleshooting tips