Troubleshooting user data propagation
If you experience problems related to user data propagation, enable traces in the IBM® WebSphere® Application Server so that you can access detailed information about the processes involved in propagating updates. You can use this information to help you verify if the processes are working as expected.
- Enabling traces in WebSphere Application Server
Enable traces in IBM WebSphere Application Server so that you can access detailed information about the application server components, and use it to help you troubleshoot the user lifecycle commands.
- Verifying that the Profiles Worker is running correctly
View tracing information in the log files to help you verify that the Profiles Worker is running as expected.
- Checking events generated by the user life-cycle commands
View traces in the log files to get information about the user life-cycle commands that are sent from Profiles to the other HCL Connections™ applications.
- Troubleshooting the user life-cycle SPI
View traces in the log files to get information about the user life-cycle SPI.
- Troubleshooting user data synchronization
If you find that user data has fallen out of synchronization in one or more applications, use the following information to help restore the data to a synchronized state.
Parent topic:Troubleshooting tips