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Troubleshooting and support

To isolate and resolve problems with your HCL products, you can use the troubleshooting and support information. This information contains instructions for using the problem-determination resources that are provided with your HCL products, including HCL Connections™.

To resolve a problem on your own, find out how to identify the source of a problem, how to gather diagnostic information, where to get fixes, and which knowledge bases to search. If you need to contact HCL Support, you can find out what diagnostic information the service technicians need to help you address a problem.

  • Techniques for troubleshooting problems
    Troubleshooting is a systematic approach to solving a problem. The goal of troubleshooting is to determine why something does not work as expected and how to resolve the problem. Certain common techniques can help with the task of troubleshooting.
  • Getting product fixes
    A product fix might be available to resolve your problem.
  • Troubleshooting tips

  • Error message reference
    Use the codes included in the error messages generated by HCL Connections to identify problems and find their solutions.

Parent topic:Administering Connections 8.0