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Viewing and resolving sync issues

When sync issues arise between files in your local folder and files on the server, you can resolve the issues from the Sync issues dialog.

Occasionally, issues arise that disrupt syncing between local files and the copies on the associated server. For example, if you rename a local file in your sync folder and file with the new name already exists on the server, an error is logged in the client. When you view the issues for your files, you will be warned about the naming conflict and given tips on how to resolve the problem. For example, to resolve a naming conflict, you must either rename the local file or the conflicting one on the server.

To view sync issues:

  • Click the HCL Connections icon in the menu bar or right-click the HCL Connections icon in the Dock and choose Display-name sync > View sync issues.
  • Right-click a file in your local sync folder. If there is no conflict you will see the timestamp for last time the file was synced. If there is a conflict there is a menu item to bring the user to the sync conflict dialog. If there is a sync issue, click View this Sync Issue or choose View and Resolve this Sync Issue from the Sync Issue drop-down menu in the Sync tab.

Parent topic:Using file sync for HCL Connections for Mac