Getting help
There are several resources available to troubleshoot and resolve a problem that you can use before contacting support. If you need to contact support, a support guide describes expectations.
The HCLSoftware Customer Support website provides a starting point to access various sites containing information about HCLSoftware products and contacting HCL support.
The Sametime community forum allows Sametime product users and developers to share information and ask questions. The forum is provided as a self-help tool to help you resolve your problem and answer questions without having to call HCL support.
See the HCLSoftware Support Guide for details related to support of HCL products. Included in the document are the following: - Overview of provided service - Priority levels and service objectives - Supported HCLSofware programs - Customer responsiblities - Technical support limitations - End of support policies
Parent Topic: Troubleshooting