Troubleshooting
This section provides information on troubleshooting and supporting Sametime environments. Use this section to assist you with problems that you might experience and contacting support if needed.
-
Getting help
There are several resources available to troubleshoot and resolve a problem that you can use before contacting support. If you need to contact support, a support guide describes expectations. -
Working with HCL support
HCL support is available to provide technical assistance with obtaining a solution to problems with Sametime. -
Troubleshooting Sametime clients
Use this information on troubleshooting and logging tools to diagnose and resolve problems affecting the HCL Sametime clients. - Resolving problems with business cards
If business cards are not displaying user information as expected, first check the server configuration, then the client, and finally, the business cards themselves.