Preface

Volt MX Foundry has multiple features that can be used - Identity, Integration, Orchestration, Sync, and Engagement Services. These features can be accessed through a common, centralized console. For successful authentication with users, and to access the centralized features of Volt MX Foundry, HCL recommends that you install the following Volt MX Foundry features on premises:

• Volt MX Foundry Identity and Console
• Volt MX Foundry Integration
• Volt MX Foundry Engagement Services

Volt MX Foundry Engagement Services provides generic notification service that allows you to send push notifications, email, SMS and passes to mobile devices running on different platforms (for example, iPhone, Android, Windows, and Web).

Enterprises can use Volt MX Foundry Engagement Services to send notifications to applications. In general, push notifications are alert notifications. They are sent only to those applications, which are subscribed to Volt MX Foundry Engagement Services. The subscribed applications may have different set of audiences. Using Volt MX Foundry Engagement Services, a user can also define the message target. For example, a banking enterprise uses Volt MX Foundry Engagement Services to send promotional offer as notifications to its Retail Banking application. In this case, end-users who have installed the retail banking applications (and also subscribed to retail banking application) on their mobile device receive the promotional offer in the form of a push notification.

Volt MX Foundry Engagement Services also has an additional feature of enhancing the messaging channel. This is through the capability to send campaign messages and event messages as push notifications. For more details on campaigns and events, refer the Introduction section.

Purpose

This document describes how to add and manage applications, events, campaigns, segments, and generate reports, and send message notifications (push, email, SMS, and pass) to users.

Intended Audience

This document is intended for helping end-users of Volt MX Foundry Engagement Services, campaign managers who create campaign and associate push message, SMS or emails and Apple passes with campaigns, and administrators to use Volt MX Foundry Engagement Services in a better way.

• Users (employees) who have installed apps on their devices and subscribed to Volt MX Foundry Engagement Services to receive message notifications.
• Campaign managers who will be using Volt MX Foundry Engagement Services to create campaigns.
• IT Administrators who can manage admin related activities for Volt MX Foundry Engagement Services such as, installing, adding users, creating users and groups, and assigning permissions.

• Application developers who integrate Volt MX Foundry Engagement Services to the multi-channel mobile platform, Volt MX IDE, work on APIs, and modify APIs.

  Note: For more details on APIs, see APIs for Volt MX Foundry Engagement Services

Formatting Conventions Used in this Guide

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