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Use Case Scenarios

A use-case scenario is a written description of how a user can perform tasks on your Engagement server. Use-case scenarios typically include simplified version of real-time tasks with reference to examples of the actors with names such as Lisa in the samples below. The use-case scenarios are not generic but personalized to provide a better understanding to end-users.

The use-case scenarios are always pertinent to the latest Engagement server functionalities. A use-case scenario typically describes how to accomplish a specific task with a combination of the system prerequisites, and the task description. The task description and the system prerequisites helps actors such as Lisa to envision the task and complete it.

Each use-case scenario includes links to respective sections in the user guide to accomplish a task. The following use-case scenarios help end-users to understand the functionality of Engagement Services console:

• Use Case Scenario > One: SellMe Inc. wants to send festive offers or discount sale information to their customers, in a particular zip code, periodically through push, email, SMS or pass notifications. The use-case scenario includes the following Engagement services modules to accomplish the task:

  Section	Module	Task
  Overview	Apps	Adding applications in Engagement server
  Overview	Subscribers	Adding Subscribers
  Engagement	Segments	Adding Segments
  Engagement	Campaigns	Adding Campaigns
  Settings	Templates	Adding Templates (push, SMS, email and pass)
  Settings	Configuration	Adding User Attributes (zip code)
  Settings	Configuration	Adding campaign types
  Settings	Configuration	Adding Email Configuration
  Settings	Configuration	Adding SMS Configuration
  Settings	Configuration	Adding Pass Configuration

• Use Case Scenario > Two: Sellscart runs a campaign to sell electronic goods at a discount price for a certain period and then pauses the campaign to resume again at a later time. The use-case scenario includes the following Engagement Services modules to accomplish the task:

  Section	Module	Task
  Overview	Apps	Adding Applications in Engagement server
  Engagement	Segments	Adding Segments
  Engagement	Campaigns	Adding Campaigns: Includes three campaign statuses : Start, Pause and Resume
  Settings	Configuration	Adding Campaign Types
  Settings	Templates	Adding Templates (push, SMS, email and pass)

• Use Case Scenario > Three: Yes Bank wants to send push, Email, SMS or pass notifications to customers, when they perform any transaction, for example: a customer withdraws some amount from the ATM. The use-case scenario includes the following Engagement Services modules to accomplish the task:

  Section	Module	Task
  Overview	Apps	Adding Applications in Engagement server
  Engagement	Events	Adding Events
  Settings	Templates	Adding Templates (push, SMS, email and pass)
  Settings	Configuration	Adding Event Types
  Settings	Configuration	Adding Email Configuration
  Settings	Configuration	Adding SMS Configuration
  Settings	Configuration	Adding Pass Configuration

Use Case Scenario > 4: McDonalds wants to show all the branches in a city so that a user can search the nearest location to dine with friends or give a party bash. The use-case scenario includes the following Engagement Services modules to accomplish the task:

Section	Module	Task
Overview	Apps	Adding Applications in Engagement server
Overview	Subscribers	Adding Subscribers
Engagement	Location	- Adding Geolocations in Engagement Server - Fetching Nearest McDonalds Locations

Use Case Scenario >5: A user receives best offers after entering a shopping mall. The use-case scenario includes the following Engagement Services modules to accomplish the task:

Section	Module	Task
Overview	Apps	Adding Applications in Engagement server
Overview	Apps	Adding applications in the Engagement server
Overview	Subscribers	Adding Subscribers
Engagement	Segments	Adding Segments
Engagement	Location	- Adding beacons in the Engagement server - Connecting beacons with apps
Engagement	Campaigns	Adding Campaigns