Adding a User

As an admin, you can add a new user to Engagement Services. You can add only one user at a time through the Add New User button.

To add a new user, follow these steps:

1. Under Overview, click Subscribers.

   The Subscribers page appears. The Subscribers page includes two tabs: Devices and Users.

2. Click the Users tab.

   The Users home page appears.

3. Click the Add New User button next to the Import Users button.

   The Add User page appears.

   

   The Add User page includes the following sections:

   Add New User

4. Enter details in the following fields:

   • First Name: Enter the first name of the user. You cannot create user names with special characters such as / \ [ ] : ;

     = , + * ? < > @ “.

   • Last Name: Enter the last name of the user.

   Note: The First Name and Last Name fields also support French characters.

   • Email: Enter the email address of the user. The address can include alphanumeric and special characters and should follow standard email address representation.

   • Mobile Number: Enter the mobile number of the user. The mobile number must have the country code followed by the 4-13 digit number. For example, if the mobile number is 1234567890 and country code is +91, then the input must be +911234567890.

     Note: If you miss adding “+” in the number, “+” will be appended before the provided mobile number.

   • Country: Select the country from the drop-down list the user belongs to.

     

     If you select the country as United States,, the State drop-down list appears.

     

     Select the required state from the drop-down list. The state option is mandatory for United States (country) only.

     

     Note: The First Name, Last Name,Email, and Country fields are mandatory. If you do not enter the details, the system displays an error message that information is required.
     When you select the Mobile Number as a reconciliation key, the Mobile Number also becomes a mandatory field.

     

   Subscription

   • Email Subscription: By default, the option is set to active. The user receives email messages. You can control when users receive email messages by deselecting the check box option.
   • SMS Subscription:  When you add a new user without providing a mobile number, the SMS subscription value is considered false by default.

   Note: The Push subscriptions are associated to an application installed on a device. However, the SMS and email are associated with the user.

   

   User Attributes

   Based on requirement, you can define different user attributes. Let us assume that you need to run Amazon campaign in Los Angeles County with zip code as 91001. So you define the user attribute - zip code (required).

   Next, you add users from Los Angeles County in Engagement server with zip code value as 91001. When you create a segment with user attribute as zip code, all the relevant users are added in to the segment. Now, you can create a campaign adding the segment.

   Important: You can add 30 user attribute types. To add user attribute types, navigate to Settings >Configuration > User Attributes > Add Attributes.
   

5. Click the Cancel button to exit from the window without saving any information.

6. Click the Save button.
   The system adds the new user in the Users list view and displays the confirmation message that the user is saved successfully.

   

7. Click the desired user in the list view to view the Recent Activity timestamp that is associated with the user by default.

   

   Important: By default, the Recent Activity timestamp is associated with a user. The new feature is introduced in the Engagement Services Release 8.0. The timestamp is generated when a user is created for the first time either using the UI or the API. The timestamp is displayed on the User Details page along with the other user attributes. You can use the timestamp attribute to create segments.

Rev	Author	Edits
8.0	AU	AU
7.3.2	AU	AU