Troubleshooting

• Enable trace logs from the Foundry Admin console to capture requests and responses to troubleshoot the issues faster.
  • These logs help in analyzing the request header and payload.
  • Responses from backend

• Use client logs for debugging client-side issues.

  • Client logs can be managed remotely.

  • Use Log Level by Client Filter

  • Failure to perform setup on the device.

  • Ensure all the prerequisites are implemented.

  • Network connectivity is mandatory while performing the first-time setup or resets operation.

  • Missing rowid in upload response due to one of the following reasons.
  • The backend does not return a response for every record in the uploaded payload.
  • The backend sends extra records in the response that were not part of the uploaded payload.
  • Backend uploads expected responses for only those records that are uploaded.
  • Partial Records
  • The client always expects a full record in upload response and download flows. If backend sends a partial record to middleware and you want to convert it to a full record, define a mapper or write a post-processor code to copy missing fields from the request into the response.
  • Mandatory fields (not Null) missing in CRUD operations
  • Ensure you supply all the mandatory fields to CRUD operations including the primary keys.