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Tracking User Journey

You can track the user journey in the following two ways:

  1. Manually
  2. Automatic Tracking (VoltMX Iris only)

Tracking User Journey Manually

You can sent all events mentioned in Types of Application Events by invoking APIs.

Automatic Tracking (VoltMX Iris only)

Volt MX Iris allows automatic tracking for iOS native and android native apps for the following event types.

  • Form Entry – Invoked when a form in application is entered.
  • Form Exit - Invoked when a form is exited in the application.

  • Touch – Touch event is extended to the below widgets along with button onclick.

    • Widget: Flex Container/Scroll Container

      • onClick
      • onTouchStart (if registered)
      • onTouchEnd (if registered)

    • Widget: Segment

      • onRowClick

    • Widget: Button

      • onClick

    • Widget: Image

      • onTouchStart (if registered)
      • onTouchEnd (if registered)

    • Widget: Switch

      • onSlide

  • Service Request – Invoked when a service call or network call is initiated from the application.

  • Service Response – Invoked when an HTTP response is received from the service request or network call in the application.
  • Gesture - Invoked when a gesture recognizer for a widget is set and one of the set gesture patterns like double tap, right to left swipe, long press are done on the same.
  • Orientation - Invoked when the device orientation is modified for an app, and the application form that user was in, is set to act on orientation change.
  • Error - When application ends up in an unhandled exception in JavaScript code that the global exception handler catches up.
  • Crash - Invoked when application crashes and resumes after crash.
  • AppLoad – Invoked when the application is loaded and the first form is shown.

  • AppTransition - Invoked when the application transits either from foreground to background and vice versa.

    Note: When an application goes background, the time spent in mili-seconds by that application in foreground will be captured by the AppTransition event.