Reporting an Issue

Table of contents
  1. Reporting an Issue
    1. Support Ticket
    2. Community support - Discord

There are two (2) methods for reporting an issue:

Support Ticket

Whether you are an existing client or you are returning to the HCL Domino platform, our Support Team is ready to assist you. If you need assistance with DLAU or if you encounter an issue, your first point of contact should be HCL Support

Special Notice #1: You will only receive a response from HCL if you submit a Support Ticket. All Support Tickets will be addressed timely based on our Service Level Agreements.

Special Notice #2: If you plan on submitting a Support Ticket, you must be using the latest version of DLAU. If it is determined that the version of DLAU you are submitting a ticket for is not the latest version, our Support Team will request that you re-run DLAU using the latest version.

Click here to open a support ticket

Community support - Discord

There also is a Discord channel for DLAU provided by OpenNTF.org where the Domino community is discussing about DLAU.