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Troubleshooting and support

Troubleshooting and support information for HCL Domino Leap.

If you are experiencing a problem with the Domino Leap:

  1. Refer to the documentation for the task you are performing or the product component you are working with. These topics may contain troubleshooting information for common problems.

  2. Refer to the Directory of worldwide contacts Web page and contact HCL Software Support for your region.

  3. Increase the log level to help identify the root cause.

For troubleshooting issues with HCL support, the following log level settings are suggested in [Domino_DATA]\domino\workspace.config\rcpinstall.properties:

com.ibm.form.level=FINE
com.ibm.form.nitro.level=FINEST
com.ibm.form.builder.level=FINEST
com.ibm.hrl.level=FINEST
com.ibm.freedom.level=FINEST
com.hcl.nitro.level=FINEST 
dleap.level=FINEST

HCL Domino Leap operates as an OSGI Plug-In on the Domino Server. Log files for exceptions and logged events can be found on the Domino server in [Domino_DATA]\domino\workspace\logs.

Setting a log level to FINE, FINER or FINEST may result in very verbose logging. On a busy server, this could mean hundreds of log messages per minute and it could have a significant impact on Domino Leap performance. After you have gathered logs to troubleshoot a specific problem, we recommend you reduce the logging level to INFO or completely remove them.

Parent topic: Troubleshooting