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Use Case Scenarios

A use-case scenario is a written description of how a user can perform tasks on your Engagement server. Use-case scenarios typically include simplified version of real-time tasks with reference to examples of the actors with names such as Lisa in the samples below. The use-case scenarios are not generic but personalized to provide a better understanding to end-users.

The use-case scenarios are always pertinent to the latest Engagement server functionalities. A use-case scenario typically describes how to accomplish a specific task with a combination of the system prerequisites, and the task description. The task description and the system prerequisites helps actors such as Lisa to envision the task and complete it.

Each use-case scenario includes links to respective sections in the user guide to accomplish a task. The following use-case scenarios help end-users to understand the functionality of Engagement Services console:

  • Use Case Scenario > One: SellMe Inc. wants to send festive offers or discount sale information to their customers, in a particular zip code, periodically through push, email, SMS or pass notifications. The use-case scenario includes the following Engagement services modules to accomplish the task:

    Section Module Task
    Overview Apps Adding applications in Engagement server
    Overview Subscribers Adding Subscribers
    Engagement Segments Adding Segments
    Engagement Campaigns Adding Campaigns
    Settings Templates Adding Templates (push, SMS, email and pass)
    Settings Configuration Adding User Attributes (zip code)
    Settings Configuration Adding campaign types
    Settings Configuration Adding Email Configuration
    Settings Configuration Adding SMS Configuration
    Settings Configuration Adding Pass Configuration

  • Use Case Scenario > Two: Sellscart runs a campaign to sell electronic goods at a discount price for a certain period and then pauses the campaign to resume again at a later time. The use-case scenario includes the following Engagement Services modules to accomplish the task:

    Section Module Task
    Overview Apps Adding Applications in Engagement server
    Engagement Segments Adding Segments
    Engagement Campaigns Adding Campaigns:
    Includes three campaign statuses : Start, Pause and Resume
    Settings Configuration Adding Campaign Types
    Settings Templates Adding Templates (push, SMS, email and pass)

  • Use Case Scenario > Three: Yes Bank wants to send push, Email, SMS or pass notifications to customers, when they perform any transaction, for example: a customer withdraws some amount from the ATM. The use-case scenario includes the following Engagement Services modules to accomplish the task:

    Section Module Task
    Overview Apps Adding Applications in Engagement server
    Engagement Events Adding Events
    Settings Templates Adding Templates (push, SMS, email and pass)
    Settings Configuration Adding Event Types
    Settings Configuration Adding Email Configuration
    Settings Configuration Adding SMS Configuration
    Settings Configuration Adding Pass Configuration

Use Case Scenario > 4: McDonalds wants to show all the branches in a city so that a user can search the nearest location to dine with friends or give a party bash. The use-case scenario includes the following Engagement Services modules to accomplish the task:

Section Module Task
Overview Apps Adding Applications in Engagement server
Overview Subscribers Adding Subscribers
Engagement Location - Adding Geolocations in Engagement Server
- Fetching Nearest McDonalds Locations  

Use Case Scenario >5: A user receives best offers after entering a shopping mall. The use-case scenario includes the following Engagement Services modules to accomplish the task:

Section Module Task
Overview Apps Adding Applications in Engagement server
Overview Apps Adding applications in the Engagement server
Overview Subscribers Adding Subscribers
Engagement Segments Adding Segments
Engagement Location - Adding beacons in the Engagement server
- Connecting beacons with apps
Engagement Campaigns Adding Campaigns