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Setting Message Priority

You can set channel priority to send messages to users through the Settings button available on Campaign > Define Message page. The Settings button becomes active when you select at least two channels. There are four options available to send messages to users: push message, email, SMS, and Passbook.

To set message priority, follow these steps:

  1. Based on your requirement, select the channels from the Define Message page.

    The Settings button becomes active.

  2. Click the Settings button.

    The Settings window appears on the page. By default, the Send Message to drop-down list is set to All Channels.

  3. Select the option as All Channels or Any One Channel.

  4. All Channels: The message is sent to all the channels without any channel priority. Click Save to continue. The system displays the Define Message page.

  5. Any One Channel: The Set Channel Priority drop-down list appears for the respective channels.

  6. Based on your requirement, set the channel priority for the respective channels as priority one, priority two, and the priority three.

  7. Click Save to continue. The system displays the Define Message page.